Shipping Policy

 

Thank you for choosing darknadal.com to bring art into your life. We are committed to ensuring a smooth and satisfactory shopping experience, including efficient shipping and delivery of your selected artworks. Please read the following shipping policy carefully to understand how we handle shipping.

 

Processing Time

Once your order is confirmed, our team will begin the careful process of preparing your artwork for shipment. Processing times may vary depending on the specific artwork and any additional customization requests. You will be notified via email with an estimated processing time after your order is placed.

 

Shipping Methods

Shipping is entrusted to premium delivery companies, providing tracking data so you can know when your piece will arrive.

 

Shipping Costs

Shipping costs are calculated based on the shipping method selected, the destination address, and the size/weight of the artwork. These costs will be clearly displayed during the checkout process before you complete your order.

 

Shipping Times

The estimated shipping times vary depending on the shipping method and the destination. Standard shipping typically takes 5 to 10 business days within the European Union, for international delivery shipping times may increase. Options are available for faster delivery, in case you need a shorter shipping time please contact us and we will arrange it. Please note that these are estimated times and are subject to potential delays due to factors beyond our control, such as customs procedures or unforeseen transportation issues.

 

Order Tracking

We understand the excitement of receiving your artwork. After your order is shipped, you will receive an email confirmation with a tracking number and a link to track your package's journey. This allows you to monitor the progress of your order until it reaches your doorstep.

 

Shipping Restrictions

Please be aware that some artworks, especially those of larger dimensions or certain materials, might have shipping restrictions to specific regions. If you encounter any shipping restrictions during the checkout process, kindly contact our customer support team for assistance.

 

Damaged or Lost Shipments

While we take utmost care to ensure that your artworks are packaged securely to prevent damage, accidents can still happen during transit. If your artwork arrives damaged or if your shipment is lost, please contact our customer support team within 5 of receiving your order. We will work diligently to resolve the issue and make arrangements for a replacement or refund, as necessary.

 

International Shipping

For international orders, additional customs duties, taxes, and fees may apply. These charges are beyond our control and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges before placing an international order.

 

Questions or Concerns

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at info@darknadal.com .We are here to assist you and ensure that your experience with us is exceptional from start to finish.

 

Thank you for choosing us to be a part of your art journey.